Terms of service
Please read the following Terms & Conditions for Orli. By reading this you accept all Terms & Conditions stated here. If you do not agree to these terms, please do not use this website.
We reserve the right to update and amend these Terms & Conditions at any time. When changes are made we will reflect this on the site and endeavour to inform you. It is your responsibility to read the Terms & Conditions regularly.
TERMS OF SALE
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
INTELLECTUAL PROPERTY
The intellectual property rights in all software and content (including photographic images, logos, trademarks, text and designs) made available to you on or through this Website remains the property of www.massagecandles.co.uk or its licensors and are protected by copyright laws and treaties worldwide. All such rights are reserved by www.massagecandles.co.uk and its licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise unless specifically authorised by Orli.
ORDERS
Once you have placed an order online, you will be sent a confirmation email. If there are any problems with your order we will inform you as soon as possible. We reserve the right to refuse an order for any reason. In such circumstances you shall be informed and a refund (if pre-paid) will be issued accordingly.
CONTRACT MANUFACTURING ORDERS
Any orders placed under Contract Manufacturing will be subject to their own Terms and Conditions of which you will be notified at point of order.
DAMAGED GOODS
Orli undergo a product quality check before orders are dispatched. However, if you receive damaged goods, you must inform us immediately via email to admin@massagecandles.co.uk or call us on +44 (0)77956 70545 within 2 days of delivery for us to arrange for an exchange or a refund. When contacting us, please include your order reference number, your name and a description and product code of the damaged items. We also may ask for evidence, such as a photograph of the damaged products. If you wish for a refund for damaged goods, you will be refunded the full amount including the original delivery charges. Do not accept goods with visible damages.
LIABILITY
You agree that you are at your own risk when using the Orli website. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss, costs or expenses, specifically for:
- Any special loss
- Any loss of revenue, profits, business or contracts
- Any loss of data
- Any loss of reputation
Our website may contain links to other sites – we are not responsible for the content on these sites.
WARRANTY
We make no warranty or guarantees regarding our products or information provided on our website.
- Burning instructions and tips – these are provided for guidance only. It is your responsibility that our products are used safely and, as directed. We will not accept responsibility for misuse.
AVAILABILITY OF OUR WEBSITE
We will endeavour to make our site available 24 hours a day. However, we reserve the right to occasionally restrict access or make our website unavailable without notice. We cannot guarantee that the website will be faultless at all times. In such circumstances we will do our very best to solve the problem as soon as possible.
COMPLAINTS
If you have any complaints about our products or service, please send us an email to admin@massagecandles.co.uk.